Out-of-Gas Policy

Belgrade Co-op’s goal is to serve you while also providing a safe working environment for our customers and our employees. Out-of-gas situations can pose a safety risk to all parties involved.

We realize there may be times, unfortunately, when you unexpectedly run out of gas. Therefore, the following out-of-gas policy will be enforced for all customers purchasing propane from Belgrade Co-op. If you experience an out-of-gas situation, you should:

• Close the service valve on the propane storage tank.
• Shut off all appliance service valves.
• Call your propane supplier immediately.

Out-of-Gas Delivery Fee for Will-Call Customers:
A $75.00  per trip fee will be charged when the driver has to start your system up again and/or run a leak check test. This will be in addition to the Emergency Delivery Fee. 

If you are out of propane, we are required by insurance and National Fire and Prevention Association code regulations to do a leak check. It is imperative that you be at home so we are able to check the entire gas system for leaks and relight the pilots. If we arrive and no one is home, we WILL NOT fill your tank. The driver will leave an “Out of Gas” tag, instructing you to call us. Any system that has been considered unsafe will be “Red Tagged” and cannot legally be restarted until the identified condition(s) is repaired. You must call a qualified service provider for repairs before our delivery personnel will place your system back in service.

Here is a short video on how to shut off a propane tank: 
https://propane.com/safety/safety-articles/how-to-turn-off-a-propane-tank/

 

Please Watch these safety videos